CUSTOMER CARE

Ms Mickal Uwihirwe / Head of Customer Care

Legacy’s niche in the medical marketplace is simply defined in operating as One-stop-Centre for Medical Services, whereby a patient can easily and quickly obtain all services including ; clinical, laboratory, imaging, and dental services under one roof ; offered by a collection of medical experts complementing each other. At legacy Clinics and Diagnostics, a patient simply walks-in and gets all medical services in a go and considerably quicker.

With our online appointment system, our Medical Concierge team will contact you in time to confirm your appointment.

Alternatively, our call centre hotline 8000 connects effectively with all departments and units to ensure a better patient experience. Legacy Clinics is keeping pace with new communications technologies to offer unmatched medical services.

At the core of Legacy customer care is a team of young, passionate, self-motivated, compassionate front office Customer Care Officers whose cardinal role is to receive and orient patients. We believe that the manner we receive, orient and care for our patients is the foundation of effective medication. Thus, Customer Care plays a pivotal role in the medication and healing process of our patients.

Using the electronic queuing machine, patients are served on first-come-first serve basis. The Nursing Department will immediately takeover for the initial screening and further orientation of the patient to the relevant Doctor for consultation.

At Legacy Clinics, we have embraced ICT as an enabler of all kinds of medical services across all departments. The investment in the start-of-the-art medical equipment that use latest technologies help in ensuring higher efficiency.